Privacy Policy

IT Global Management

8875 Hidden River Parkway, Tampa, FL 33637

+1 (813) 412 - 5282

https://www.itglobalmanagement.com/

Introduction

IT Global Management ("ITGM," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we1 collect, use, disclose, and protect the personal information of our customers, website visitors, and other individuals2 who interact with us.

Information We Collect

We may collect the following types of personal information:

Contact Information: This includes your name, email address,3 phone number, postal address, and other similar contact details.4
Business Information: This includes your company name, job title, and other professional information when you interact with us in a business capacity.
Service-Related Information: Information related to the services we provide to you, including details about your IT infrastructure, cloud solutions, managed services, phone support, and other services you utilize.
Technical Information: When you visit our website, we may collect certain technical information such as your IP address, browser type, operating system, device information, and browsing activity.
Communication Data: Records of our communications with you, including emails, chat logs, and phone call recordings (where permitted by law and with your consent where required).
Other Information: Any other information you voluntarily provide to us.

How We Collect Your Information

We may collect your personal information in the following ways:

Directly from You: When you contact us, request our services, register for an account, subscribe to our newsletters, respond to our surveys, or otherwise interact with us.
Automatically: When you visit our website, we may collect certain information automatically through cookies and other tracking technologies.5
From Third Parties: We may receive information about you from third-party sources, such as business partners or publicly available sources, but only where we have a lawful basis to do so.

How We Use Your Information

We may use your personal information for the following purposes:

To Provide and Manage Our Services: To deliver the IT solutions and services you have requested, manage your account, and provide customer support.
To Communicate with You: To respond to your inquiries, provide updates about our services, and send you important notices.
To Improve Our Website and Services: To analyze website usage and trends, personalize your experience, and develop and improve our services.
For Marketing Purposes: To send you promotional materials and information about our services that may be of interest to you (where permitted by law and with your consent where required).
For Security Purposes: To protect our website, services, and your information from unauthorized access, use, or disclosure.
To Comply with Legal Obligations: To meet our legal and regulatory requirements.
For Other Legitimate Business Purposes: Such as data analysis, research, and development.

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers:6 Third-party companies that provide services on our behalf, such as IT support, data hosting, payment processing, and marketing assistance. These providers are contractually obligated to protect your information.
Business Partners: When necessary to provide our services or for other legitimate business purposes.
Legal Authorities: When required by law, legal process, or government request.
Affiliates: Our subsidiaries or related companies.
In the Event of a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.9

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information,10 including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information.
Restriction of Processing: Request that we restrict the processing of your personal information.
Data Portability: Request to receive a copy of your personal information in a portable format.
Object to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
Withdraw Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any time.
Lodge a Complaint: Lodge a complaint with a data protection authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the contact information provided above. We may require you to verify your identity before processing your request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is completely16 secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposesfor which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

If we transfer your personal information to countries outside of your jurisdiction, we will take appropriate safeguards to ensure that your information is protected in accordance with applicable data protection laws.

Children's Privacy

Our website and services are not intended for children under the age of [16]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Phone: +1 (813) 412 - 5282

Email: info@itglobalmanagement.com

Important Considerations:

Tailor to your specific practices: Review each section carefully and modify it to accurately reflect how ITGM collects, uses, and shares personal information.
Specify data processing purposes: Be more specific about the purposes for which you process data related to each of your services (Cloud Solutions, Managed IT, etc.).
Include specific security measures: While "reasonable measures" is a good starting point, you might want to mention specific types of security technologies or procedures you employ.
Address cookies and tracking technologies in detail: If you use cookies or other tracking technologies on your website, you need a dedicated section explaining what they are, their purpose, and how users can manage their preferences.
Mention third-party links: If your website contains links to third-party websites, state that you are not responsible for their privacy practices.
Legal Review: It is crucial to have this policy reviewed by legal counsel to ensure compliance with all relevant data protection laws, such as GDPR, CCPA, PIPEDA, and others that may apply depending on your location and the location of your customers.
Accessibility: Ensure your privacy policy is easily accessible on your website and in other relevant communications.